Products must be unused (except for trying it on), include all original packaging and literature. It is the customers responsibility to pay for return shipping. You have 60 days from the date of delivery to return an item. It can take up to 2 weeks to process your refund from the time your return arrives at our warehouse.

If we receive an item that is not eligible for a return based on the above criteria, we will not be able to ship it back to you.   

The product must have been purchased through our website or our authorized resellers which include Amazon and Walmart.

Lifetime Guarantee
You are covered by the strongest guarantee in the industry, a LIFETIME PRODUCT GUARANTEE. Should your brace need to be replaced prior to the end of your treatment, please contact us. Upon return of your old product, we will provide a new replacement free of charge.